Another well attended Leadership session delivered on Conflict Management and Resolution to a diverse group within the service industry.
We were able to share experiences, practise new tools and strategies around real life scenarios and add diagnostic models to our leadership toolbox.
Is the following on your radar and have you implemented workplace guidelines?
Due to the rapid advancements in technology, workplace conflict can now happen outside of the workplace!
· Email, WhatsApp, social media, phone, txt messages.
· Digital channels operate 24/7
· NOT being included in digital discussions - being left out!
Learning Outcomes:
: Identify the different types and causes of conflict
: Insight to the Neuroscience of conflict
: Awareness of the impact conflict has on the workplace
: Be able to identify conflict and discuss ways to prevent conflict
: Understand the various ways to deal with confrontational situations
Get in touch if you would like to know more....