Conflict Management and Resolution

Why is conflict management important?

Build inclusive cultures based on prevention and to provide the skills to settle disputes, disagreements and differences fairly. 

How you "show up" in a conflict, meaning your demeanor and behavior, significantly impacts how the conflict is managed and resolved. 

Key elements include being calm, respectful, actively listening, and focusing on the problem rather than the person. Effective conflict resolution often involves empathy, seeking common ground, and finding collaborative solution

Session Aims:

• What is conflict in the workplace?
• Identify the different types and causes of conflict
• Awareness of the impact conflict has on the workplace
• Understand how your brain responds to potential conflict and how this effects your own and others’ behaviours in relation to conflict
• Be able to identify conflict and discuss ways to prevent conflict
• Roll your sleeves up and get involved – Conflict Management Model